Thursday, September 13, 2018

Level of service from Singapore Post getting from bad to worst




 

The delivery of normal local mail takes between 1 to 2 working days. That is on paper. but the reality is that the mail is now being delivered as late as 4 days or more.  This places residents in much anxiety if the mail is very important.

 

My brother posted me an important mail to me on Monday 10th September morning and rightfully, I should have got it by Tuesday or Wednesday at the latest. Today is Thursday 13th September and I have yet to get that mail.

 

Added to that, the postman has on two occasions placed my letters in the wrong letter boxes in my block.

 

To add insult to injury when I called SingPost at 3pm to provide feedback on my long overdue mail, as I could not get the PR Executive at the time, I was pushed from pillar to post. The manager refused to take my urgent call and the customer service officer told me he was, Busy” and could only return my call before 6pm.  This is horrendous service!

 

Finally, after several attempts I managed to speak to the Head of PR, one Robin Goh.  He was helpful and assured me that he will get the supervisor of mail, one Filipino by the name of Isabelo to urgently look into this matter.

 

Isabelo just phoned me and told me they will investigate the matter and revert to me, but cautioned that as the mail was not registered, it would be difficult for SingPost to track it.

 

So much for quality service and the move towards a smart nation in Singapore!

 

Sincerely,

 

Raymond Anthony Fernando

 

 

 

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