The
delivery of normal local mail takes between 1 to 2 working days. That is on paper.
but the reality is that the mail is now being delivered as late as 4 days or
more. This places residents in much
anxiety if the mail is very important.
My
brother posted me an important mail to me on Monday 10th September morning
and rightfully, I should have got it by Tuesday or Wednesday at the latest. Today
is Thursday 13th September and I have yet to get that mail.
Added
to that, the postman has on two occasions placed my letters in the wrong letter
boxes in my block.
To
add insult to injury when I called SingPost at 3pm to provide feedback on my
long overdue mail, as I could not get the PR Executive at the time, I was
pushed from pillar to post. The manager refused to take my urgent call and the customer
service officer told me he was, Busy”
and could only return my call before 6pm. This is horrendous service!
Finally,
after several attempts I managed to speak to the Head of PR, one Robin Goh. He was helpful and assured me that he will get
the supervisor of mail, one Filipino by the name of Isabelo to urgently look
into this matter.
Isabelo
just phoned me and told me they will investigate the matter and revert to me,
but cautioned that as the mail was not registered, it would be difficult for
SingPost to track it.
So
much for quality service and the move towards a smart nation in Singapore!
Sincerely,
Raymond
Anthony Fernando
1 comment:
Home nurse in Singapore
The elderly population in Singapore, their caregivers, and their interactions with public health systems here. Singapore for the challenges and opportunities of an ageing population.
to get more - https://medicalguardian.com.sg/homecare-service-course-providers/
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