27th June 2018
Heng Swee
Keat
Finance Minister
Cc: DPM Tharman
PM Lee Hsien Loong
Dear Mr Heng,
Very poor and questionable service from DBS Bank
I refer to the
above matter.
This morning around 8.39am after praying to my late wife and sister in
church, I withdrew some money from the DBS Thompson Plaza branch and while the
deduction of $1,110 was made, the money did not come out from the machine.
The hotline number manned by the bank staff told me they can only
rectify the mistake after investigating the incident and I can only get back my
money in two days. What would happen to
the lower income group who need the money urgently for their daily
expenses? Has DBS bank got no compassion
at all?
The staff proved most unhelpful and as a result of which I had to wait
till 10am for the bank to open its doors before I could lodge an official
report. and all my household chores including cooking and washing my clothes
were delayed. A lot of customers at the bank in the queue were grumbling why
the bank has to start operations at 10am when they ought to do so at 8.30am –
just like other banks.
In addition, the bank at Avenue 4 Ang Mo Kio near the 628 market in Ang
Mo Kio has taken away all staff, making it most inconvenient for many elderly
Singaporeans. In what way is DBS Bank being supportive of our silver haired
citizens?
Last month while updating my bank book, the book got stuck in the
machine and the bank staff told me I will get back the bank book one week
later. What kind of service is this from a bank? The bank boast of top-notch
service, but is this any way to do it?
It is abundantly clear to me that the machines which I gather is managed by a vendor are very badly maintained.
So, what next, wait two days to get my money back, then make another
trip to the bank, all on account of poor systems in place?
I would appreciate a speedy reply and an apology from the bank, and an
assurance that such incidents will not take place ever again
Thank you.
Sincerely,
Raymond Anthony Fernando
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