My letter to The Straits Times on the above
matter is published today, Monday 29th April 2019.
Neo Poh Goon
concerns regarding food delivery companies are valid (Food delivery firms need
to keep tight rein on deliverymen, April 24).
There are far
too many accidents on our roads and also on the pavements.
I, too, have
had my fair share of scary encounters with speeding delivery riders whizzing
past, blatantly disregarding the safety of pedestrians.
Are they to
be blamed?
Deliverymen
are paid a commission based on the number of deliveries they make. It is the
same with tipper trucks and lorry drivers, who deliver material to construction
sites and are paid based on the number of trips.
Such schemes
only encourages deliverymen to speed and disregard traffic rules.
Perhaps the
food delivery companies could learn from public bus operators.
They have an
incentive programme in place which awards a special bonus to those who meet a
certain criteria, including maintaining a good safety record and having zero
complaints made against them. Feedback from passengers on good service are also
factored in.
Besides
ensuring that their food deliverymen comply with traffic rules, food delivery
companies could perhaps provide similar incentives for their staff.
Raymond Anthony Fernando