Friday, July 24, 2015

Impressed by care, service of two foreigners: Raymond Anthony Fernando’s letter to MediaCorp’s TODAY Newspaper

Recently, I encountered two foreigners working here — a doctor from Hong Kong and a Malaysian in customer care — who showed that they have Singaporeans’ interests at heart and displayed excellent care and service.

Dr Jason Lau, a medical officer attached to the ear, nose and throat unit of Tan Tock Seng Hospital, had to insert, on two occasions, a camera scope in my nose to reach my throat to check if a suspected fish bone or chicken bone had got stuck.

Though the procedure was intimidating, his guidance and reassurance, coupled with his patience and care for me, made it easier. With his competence, he discovered that two small tonsils were causing me pain and prescribed medication for this.

Mr Nisook Ramalingam, from Singtel’s mobile department, also impressed me by going out of his way to advise me on the best options for my phone usage, locally and overseas, so that I can be financially prudent.

He returned calls promptly and because of his knowledge, I was assured of that much-needed extra mile of service.

Professionals like them can gradually change perceptions of those who are resistant to foreigners working here.


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