Sunday, February 23, 2020

The world: Epidemics and traveler convenience: Build budget hotel/hostels at the airport and other entry points




 

Reference – the above matter. I am putting up this proposal in my personal capacity, not as a representative of my government.

The world today is uncertain – what with terrorism, climate change and the threat of deadly viruses striking and spreading rapidly – at any time.  

With the recent coronavirus from China affecting many people in China – and now having made its way into 18 countries, we need to be proactive and think of ways to allow people in a globalised world to have peace of mind. 

Experts have predicted that more new flu viruses are set to make their way into this globalised world. That said, we cannot be living in fear all the time. Life has to go on.  

For long-term planning and investment, I propose that Governments in all parts of the world in partnership with entrepreneurs, developers or businessmen build a budget hotel and hostel at their airports or entry points for a dual purpose.  This can be a pilot project.

 

Allow me to explain.

 

The proposed budget hotel/hostels can be managed by businessmen/entrepreneurs with collaborations with the hospitality industry, Voluntary Welfare Organizations and healthcare professionals. 

During periods when there is no outbreak of viruses, the hotel/hostels can be rented out to tourists or anyone travelling –in and out of the country. Travelers may want to rest and spend one or two nights before departing or visiting a country.  For example, if the flight lands at 1am or 12midnight in  a particular country , the tourist may be tired so he/she could spend one or two days at this  proposed  affordable budget hotel /hostel, do some shopping at the duty-free shops at the airport or nearby shopping malls, then go to stay at   a 3 star or 4 star hotel afterwards for a longer period.  

When the traveler has to wake up for an early morning flight, he/she could also stay at these proposed budget hotels/hostels one day before the flight to avoid rushing or missing the flight.   If the prices at these places are affordable, the take-up rate will be good. The airlines can help promote these resting places to passengers on their flights.  Boils down to good sales and marketing skills. 

There may be concerns that the hotels near the airport could lose business, so it can be made necessary that the stay at either the hostel or budget hotel must only be restricted to one or two days.

When there is an outbreak of viruses, all checks can be done at these venues – before the traveler/s enters the visiting country.  They can be screened and quarantined here – and if they are found to be infected, they can be immediately sent to hospitals. 

These venues when thoroughly disinfected during quarantine periods can be a revenue earner to boost the economy.

As the symptoms of the coronavirus  or other unknown viruses may not show up until one week or even much later, that is the period when travelers from affected countries could be quarantined.  

If viruses are poorly contained and people panic, the travel industry which includes airlines and cruises will lose business.

Viruses can spread like wild fire so it’s best to prevent virus carriers from going past the airport or any other check point.

Additionally, there is no issue of the proposed hotel/hostel becoming a white elephant if good marketing strategies from the Tourism sector are applied.    

Initially, the construction of the budget hotel/hostels will not make money – but over a period of time with good sales tactics, it can break even – and even make money. Moreover, jobs can be created with budget hotels and hostels at major checkpoints.

Every investment has risk, but if we do not take risks, we will never know, would we?  Take heed of what the late Winston Churchill, former Prime Minister of UK once said, “The pessimist sees the difficulty in every opportunity. The optimist sees the opportunity in every difficulty.”

We can’t afford to let infections spread given the bed crunch in public hospitals and to be mindful that healthcare workers are at risks of getting infected and even losing their lives. 

There is also the concern that the economy will take a beating when epidemics take control of our lives – and when we tend to become so fearful that we find it so hard to function.

If every country or most of the countries have a hostel or budget hotel in the checkpoints for a dual purpose, I have every confidence that we can manage virus outbreaks – before it manages us.

I would appreciate a reply from you, and if it takes a while to study my proposal, an interim response would be good.

 

Thank you and have a nice day!

 

Sincerely,

Raymond Anthony Fernando

 

 Profile of the writer

Raymond Anthony Fernando is a motivational speaker, poet, author, trainer, songwriter, freelance television actor, ghostwriter, media celebrity and a regular newspaper forum page writer.  He is a Mental Health Ambassador with the Institute of Mental Health (Singapore); and is Singapore’s leading advocate for the mentally ill.   The author of 36 books was married to Doris Lau who authored 8 books.   Raymond who was chosen as Model Caregiver 2007 and Mental Health Champion 2010 is born on Valentine’s Day and is a contributing writer to the Buddhist Temple’s magazine, AWAKEN.  He has contributed 31 years’ service in the public sector, has 15 years’ experience in public relations work and has received several awards and commendations from government organizations.   

Raymond attributes his success to two wonderful people – his beloved wife, Doris and his dear mother Mrs. Pearl Donna Fernando – both of whom have made a huge impact on his life.

 

Wednesday, January 29, 2020

Epidemics & traveller convenience: Build budget hotel/hostels at the airport: A public suggestion to the ministerial task force on the Wuhan virus


29th January 2020

Dear Ministers,

 

I am taking this opportunity to wish you and your family a “Happy & Prosperous Lunar New Year 2020.”.

 

I am encouraged that DPM Heng Swee Keat has announced that he and his 4 G leaders are keen to work with our citizens on policy making. This will encourage active citizenry to develop and grow.

 

The world today is uncertain – what with terrorism, climate change and the threat of deadly viruses striking and spreading rapidly – at any time.  

 

With the recent Wuhan virus from China affecting many people in China – and now having made its way into Singapore, we need to be proactive and think of ways to allow our people to have peace of mind.  

 

Experts have predicted that more new flu viruses are set to make their way into this globalised world. That said, we cannot be living in fear all the time. Life has to go on.   

 

In its long-term planning, I propose that the Singapore Government in partnership with entrepreneurs or businessmen build a budget hotel and hostel at Changi Airport for a dual purpose.  This can be a pilot project.

 

Allow me to explain.

 

The proposed budget hotel/hostels can be managed by businessmen/entrepreneurs with collaborations with the hospitality industry, VWOs and healthcare professionals. 

During periods when there is no outbreak of viruses, the hotel/hostels can be rented out to tourists or anyone travelling – either out of Singapore or visiting our Lion City.  Travellers may want to rest and spend one or two nights before departing or visiting Singapore. If the prices at these places are affordable, the take-up rate will be good. Our national airlines carrier – SIA, can help promote these resting places to passengers on their flights. Boils down to good sales and marketing skills.  

 

There may be concerns that the hotels near the airport could lose business, so it can be made necessary that the stay at either the hostel or budget hotel must only be used for one or two days.

 

When there is an outbreak of viruses, all checks can be done at these venues – before the travellers enter Singapore. They can be screened and quarantined here – and if they are found to be infected, they can be immediately sent to our hospitals.  As the symptoms of the Wuhan virus may not show up until one week, that is the period when travellers from affected countries could be quarantined.

Bear in mind that diplomatic rows can surface if we bar anyone from entering Singapore.

Viruses can spread like wild fire so it’s best to prevent virus carriers from going past the airport or any other check point.

 

Additionally, there is no issue of the hotel/hostel becoming a white elephant if good marketing strategies from the Singapore Tourism Board are applied.    

After some time, visits to Jewel will be reduced, so one way to keep this venue ‘alive’ is for the budget hotel/hostel to have brochures or promotional material to entice the traveller to patronise Jewel and the duty-free shops.

 

Initially, the construction of the budget hotel/hostels will not make money – but over a period of time with good sales tactics, it can break even – and even make money.

 

Every investment has risk, but if we do not take risks, we will never know, would we?  Take heed of what the late Winston Churchill, former Prime Minister of UK once said, “The pessimist sees the difficulty in every opportunity. The optimist sees the opportunity in every difficulty.”

 

These venues when thoroughly disinfected during quarantine periods can be a revenue earner to boost our economy. 

 

We can’t afford to let infections spread given the bed crunch in our public hospitals and to be mindful that our healthcare workers are at risks of getting infected and even losing their lives.  Remember the 2003 SARS –that brought scars.

 

There is also the concern that our economy will take a beating when epidemics take control of our lives and when we tend to become so fearful that we find it so hard to function.

 

I would appreciate a reply and if it takes a while to study my proposal, an interim response would be good.

 

Thank you and have a nice day!

 

Sincerely,

Raymond Anthony Fernando




 

 

 

Friday, January 24, 2020

Customer Empathy

When handling members of the public, it is so important to adopt 'Customer Empathy'. There a direct link between customer empathy and the human element.
Why exactly is Customer Empathy? And why is it necessary for service officers, including healthcare workers to practise these virtues.
Customer Empathy is about providing a personal service where the warm glow you get when you return to a business and they remember your name and are pleased you've come back, or when they are obviously interested in you as a person, or are genuinely concerned about fixing some inconvenience they've caused, sincerely caring for what you've been put out.
Customer Empathy creates that wonderful sense of true (emotional) satisfaction we feel when we're being valued and treated as a person, as a human being.
By bringing the human element into our interaction, we can create an emotional bond between us and the public so that they will stay loyal to you and to want to come back to you, even if there's some better 'deal' elsewhere -even during a recession
We can build the best hospitals, more family centres, more nursing homes, more resources and manpower, but if we do have that human element that is vital to lift the human spirit, then all these efforts will fail.

Raymond Anthony Fernando

Tuesday, January 14, 2020

Caregivers can do with more social support

In January 2019, I wrote this press letter which was published by Today Newspaper.   Let’s hope that with the upcoming budget more help can be given for caregivers who travel a very lonely journey.

Caregivers, who have the unenviable and round-the-clock task of providing support to their care recipients, will surely welcome the move by the Ministry of Health in rolling out the much-needed assistance schemes (“Government to defray cost of caregiving and improve respite care for caregivers: Edwin Tong”; Jan 18).



While caregiving is rewarding and noble, caregivers who do not receive adequate support will experience stress and anxiety leading to their own poor mental and physical health.

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Some caregivers take on multiple caregiving roles in the family when not everyone is able to share in the duties, possibly because some family members have to look after their own families.

A large number of caregivers have to give up their jobs to provide long-term care to their loved ones and, in the case of those struggling with mental illnesses, the task can be daunting. 

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With no key social support, it is difficult to help their loved ones to a full recovery and give them a sense of hope.

In Nova Scotia, Canada, under a caregiver benefit programme, the government there gives a monthly allowance to caregivers of low-income adults who have a high level of disability or impairment.

It takes much courage, conviction, sacrifice, love and understanding to provide loving care to sick loved ones, and caregivers do precisely that.

Sadly, most people don’t always appreciate how physically and emotionally taxing it is for these individuals.

Caregivers often make unrecognised contributions to society and are the backbone of our long-term care system. If we did not have family caregivers, our healthcare system would collapse in time to come.

We have to bear in mind that when caregivers lack support, they become isolated and lose the determination to continue in the caregiving journey.

Raymond Anthony Fernando


 

 

 

Monday, December 23, 2019

Trusting in the power of prayer



I have been praying very hard to Jesus for several things, among these:

♦ That I could sell my last 15 copies of my second kindness book, “Empathy & kindness make a better world’ and out of the blue, a kind-hearted person wrote to me and gave me so much encouragement; and then purchased 5 copies of this book.

Now I have only 10 more books to sell and I hope other kind people will step forward to help me clear these last few copies.

♦ I am also passionate about writing to the press as I can create more awareness of social issues.  And again, Jesus did not fail me. Today my press letter on the ‘LTA’s yellow sticker initiative’ was published in The Straits Times.

♦ Thirdly, my severe backache that has forced me to get an injection and go on painkillers is healing.

♦ Fourthly, I need social connections and recreation so badly, as I am isolated and lonely, and through the power of prayer, 2 volunteers from the St Vincent De Paul at Christ the King Church visited me yesterday and will bring up to their committee next week to support my request for outings twice a year.

Praise the Lord for his compassion & kindness.

Sincerely,

 

Raymond Anthony Fernando

Raymond Anthony Fernando’s letter to The Straits Times: Yellow sticker is very useful, and not just to get a seat



 


While it is true that we need to be considerate and compassionate, I do not agree that the Land Transport Authority's (LTA) "yellow sticker" initiative is unnecessary (No need for sticker, just ask for a seat, Dec 19).


From what I have read in the media, asking people to give up their seats may end up in arguments and even fights because not everyone is kind.


The LTA has rightly pointed out in its bus display boards that some people may not show visible signs of mobility issues, and do not use walking sticks or wheelchairs,


I have osteoarthritis in both knees but have not come to the stage of using mobility aids.


I have found that the yellow sticker is very effective - people will give up their seats to me. Some will even help carry my bag when I walk up the stairs, while others will hold my hand to help me cross the road.

Raymond Anthony Fernando

 


 

 

I’d like to add this:

Whether the yellow sticker is worn or not, I have noticed on several occasions that the foreign construction workers from India and Bangladesh will willingly offer their seats to the elderly even though they carry out back-breaking work and are dead tired. I have benefited from their kindness.

 

♦ LTA & MOT can offer this option:  As the yellow stickers are made of paper, it tends to fall off clothing.   

 

One idea can spring board to yet another idea, so I purchased a small badge, costing $1.20 and stuck the yellow sticker onto it, and it does not fall off anymore.

 

Several seniors, including a Malay elderly lady in a wheelchair have approached me about the yellow stickers on how I managed to keep it intact.  I shared with all of them how I went about it, for I believe in sharing.

Friday, December 6, 2019

Open Public Suggestion to the Singapore Government: Mental health issues: Are you game?




It’s only fitting as I write this proposal which also makes up for one chapter in my new book, to accord my deepest appreciation to Associate Professor Chua Hong Choon whose dynamic leadership has placed the Institute of Mental Health (IMH) on the world map. Together with his Corporate Communications team, I was privileged to participate in the recent IMH event, the Together Against Stigma (TAS) conference which was held at Marian Bay Sands Singapore on early October 2019.   

During our growing up years, my mother would often share words of wisdom to all her 6 children.  One such precious gem she shared was about dreams.  Mom told us that when we have a dream that occurs anytime from past midnight to 5am, it is likely to become a reality.

After my wife passed away, I have been having lots of dreams and one dream that came to me 3 weeks ago was about pursuing my passion to make this a better world by useful suggestions and doing more for mental health. That has inspired and motivated me to write my next book, “Pursuing dreams, transforming lives” and to come up with yet another idea on how we can help to de-stigmatise mental illness – in a big and more effective way.

Wheel of fortune  

Wheel of Fortune (often known simply as Wheel) is an American television game show created by Merv Griffin that debuted in 1975. The show features a competition in which contestants solve word puzzles to win cash and prizes determined by spinning a giant carnival wheel.

In the main game, contestants have three options: spin the wheel and call a consonant, buy a vowel for $250, or solve the puzzle. Each consonant is worth the cash value of the wedge the wheel lands on. Contestants can continue spinning the wheel until they miss a letter or spin a bankrupt or lose a turn.

NAMI on Jeopardy

Jeopardy! is an American television game show created by Merv Griffin.  The show features a quiz competition in which contestants are presented with general knowledge clues in the form of answers, and must phrase their responses in the form of questions. Cash and prizes are offered.

The National Alliance for Mental illness (NAMI) of America has come up with an innovative idea to help de-stigmatise mental illness through the popular game show, “Jeopardy.” 

We can always emulate success stories and experiment with bold ideas. Being the BEST, we can be.

National broadcaster can rise to the occasion

To this end, I propose that MediaCorp TV and radio introduce a similar show or quiz programmes on mental illness as an effective method to de-stigmatise the illness for this is yet another way of fostering awareness on these issues.

Possible sponsors can include the big hermetical companies

 

A committee comprising the media giant and IMH along with her partners such as the Health Promotion Board and the National Council of Social Services can be formed to study the feasibility of producing these meaningful programmes for possible implementation.

Talks on mental illness must be on-going and intensified

Generally, people, especially Asians are wary of associating themselves with mental illness as it carries a nagging stigma. When I produced my novel, Loving A Schizophrenic”, I sold 50 copies to all the libraries in NLB.  For a few months, the books were not available as many people borrowed the books.  I met 2 persons who candidly shared with me that they have family members who have schizophrenia.   My gut feeling is that most if not all who borrowed the books could have someone with mental illness or they themselves are struggling to cope with the illness.

Besides collaborating with IMH to give talks on schizophrenia, I also go all over Singapore, including government agencies that includes, the Central Provident Fund Board, the National Environment Agency, the Police – sharing my experience as a caregiver to my wife on this brain condition. 

The same scenario develops. 

The audience dared not ask questions, but emailed me later or talked to me privately on how to better cope with the illness as they were worried sick that those in the audience will suspect that they have loved ones with mental illness.

Thus, if the game shows are held, caregivers and patients alike grappling with mental health illness can watch or listen to the recommended shows in the privacy of their homes – without being unfairly labelled or stigmatised.

I would further recommend that youths and students or mental health advocates and mental health care workers take part in the TV show.

It is understood that this proposal will entail extra work, but if it can benefit thousands of patients, caregivers and society at large, is it not worthwhile investing in?

I appreciate a reply from MOH. Thank you,.

Sincerely,

 

Raymond Anthony Fernando